Terms of service

Last Updated: August 3, 2026

Overview

This website is operated by Kaiya. Throughout the site, the terms "we," "us," and "our" refer to Kaiya. By accessing our website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms of Service ("Terms"), including any policies referenced herein.

These Terms apply to all users of the website, including customers, browsers, merchants, vendors, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not access or use our website or services.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. Your continued use of the website following any changes constitutes your acceptance of those changes.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your jurisdiction or that you have obtained permission from a parent or legal guardian to use this website.

You agree not to use our products or services for any illegal or unauthorized purpose or violate any applicable laws while using our website.

Any breach of these Terms may result in the immediate suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your information (excluding payment details) may be transferred over various networks and adapted to technical requirements. Payment information is always encrypted during transmission whenever processed through secure payment providers.

You agree not to duplicate, reproduce, copy, sell, resell, or exploit any portion of our website, products, services, or content without our prior written consent.

3. Accuracy, Completeness and Timeliness of Information

We make every effort to ensure that the information available on this website is accurate and current. However, we do not guarantee that all information is complete, accurate, reliable, or up to date.

The material on this website is provided for general information only and should not be solely relied upon without verifying additional sources where appropriate.

We reserve the right to update website content at any time without obligation to revise previously published information.

4. Modifications to the Services and Prices

Product prices are subject to change without prior notice.

We reserve the right to modify, suspend, discontinue, or replace any product, service, promotion, or feature at any time without liability.

We shall not be liable for any modification, price adjustment, suspension, or discontinuation of any service or product.

5. Products or Services

Certain products may be available exclusively online and may have limited quantities.

We strive to display product colours and images as accurately as possible. However, actual colours may vary depending on your device's screen settings.

We reserve the right to limit product quantities, discontinue products, refuse orders, or restrict sales where necessary.

6. Accuracy of Billing and Account Information

You agree to provide accurate, current, and complete billing, shipping, payment, and contact information for all purchases.

We reserve the right to refuse, cancel, or limit any order that appears fraudulent, unauthorized, or placed for resale purposes.

If changes are made to an order, we may attempt to notify you using the contact information provided at checkout.

7. Optional Tools

We may provide access to third-party tools or services over which we neither monitor nor control.

These tools are provided "as is" and "as available" without warranties or endorsements.

Your use of optional third-party tools is entirely at your own risk and subject to the third party's terms and conditions.

8. Third-Party Links

Our website may include links to third-party websites for your convenience.

Kaiya is not responsible for the content, accuracy, privacy practices, or services provided by third-party websites.

Any interaction with third-party websites is solely between you and the respective third party.

9. User Comments, Feedback and Other Submissions

If you submit comments, reviews, suggestions, testimonials, ideas, or other materials, you grant Kaiya the unrestricted right to edit, publish, reproduce, and use such content without compensation.

You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive, defamatory, or misleading content.

We reserve the right to remove any content that we determine to be inappropriate or in violation of these Terms.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our services, you consent to the collection, use, and storage of your information as described in that policy.

11. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping fees, delivery times, availability, or other details.

We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate, without prior notice.

12. Prohibited Uses

You may not use this website or its content:

For any unlawful purpose.
To violate any applicable laws or regulations.
To infringe intellectual property rights.
To upload viruses or malicious code.
To distribute spam or harmful software.
To collect or misuse personal information.
To harass, threaten, abuse, discriminate against, or intimidate others.
To interfere with the security or functionality of the website.
To engage in fraudulent transactions or unauthorized access.

Violation of these Terms may result in immediate termination of your access.

13. Disclaimer of Warranties and Limitation of Liability

Our website, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

Kaiya does not guarantee uninterrupted, secure, or error-free access to the website.

To the fullest extent permitted by law, Kaiya, its owners, employees, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of the website, products, or services.

Our total liability shall never exceed the amount paid for the relevant order.

14. Indemnification

You agree to indemnify, defend, and hold harmless Kaiya, its owners, employees, affiliates, suppliers, and partners from any claims, losses, damages, liabilities, costs, or legal expenses arising out of your breach of these Terms or misuse of our website or services.

15. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall remain enforceable to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.

16. Termination

These Terms remain effective unless terminated by either you or Kaiya.

You may terminate your use of our services by discontinuing access to the website.

We reserve the right to terminate or suspend your access without prior notice if we believe you have violated these Terms or engaged in unlawful or fraudulent activity.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund & Exchange Policy, Shipping Policy, and any additional policies published on our website, constitute the entire agreement between you and Kaiya regarding your use of our services.

Any previous agreements, communications, or understandings are superseded by these Terms.

18. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any dispute arising from or relating to these Terms or the use of our website shall be subject to the exclusive jurisdiction of the competent courts located in Pakistan.