FAQs

FREQUENTLY ASKED QUESTIONS

ORDERS

How can I place an order?
Browse our website and select the piece you love. Choose your preferred size, add the item to your cart, and proceed to checkout. Once your order has been successfully placed, you will receive an order confirmation.

Can I modify or cancel my order after placing it?
If you need to make a change to your order, please contact us as soon as possible. Changes or cancellations can only be accommodated if the order has not yet been processed or dispatched.

How will I know if my order has been confirmed?
You will receive an order confirmation after successfully placing your order. If you do not receive one, please contact us with your order details.

Can I order an item that is sold out?
Sold-out pieces may be restocked depending on availability. Follow us on Instagram or sign up for our emails to be the first to know about restocks and new drops.

SHIPPING & DELIVERY

How long does delivery take?
Orders are delivered within 14–17 working days. Delivery times may vary depending on your location, order processing, and courier delays.

When will my order be dispatched?
Your order will be processed before dispatch. Once your order has been shipped, you will receive your tracking details.

How can I track my order?
Once your order has been dispatched, you will receive your tracking information. You can also use our Track Your Order page to check your shipment status.

Do you offer Cash on Delivery?
Yes, Cash on Delivery is available in eligible locations. Some areas may require advance online payment.

Why is Cash on Delivery unavailable for my location?
COD may not be available in certain areas, including some remote locations, hostels, hospitals and other restricted delivery addresses. In such cases, advance online payment may be required.

SIZING & PRODUCTS

How do I choose the right size?
Every product has a size chart. We recommend checking the measurements provided on the product page before placing your order.

What if I'm between two sizes?
If you're between sizes, we recommend comparing your measurements with our size chart. You can also contact us before placing your order and we'll help you choose the best size.

Do you offer customised sizing?
Customised sizing may be available for selected pieces. Please contact us with your measurements before placing your order to confirm availability.

Are the colours of the products exactly as shown on the website?
We make every effort to display our colours as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting and photography.

Will the product look exactly like it does in the pictures?
Our products are photographed to represent the actual pieces as accurately as possible. Minor variations in colour, texture or finish may occur due to lighting, screens and the nature of the fabric.

EXCHANGES & RETURNS

What is your exchange policy?
We accept exchange requests within 7 days of receiving your order, provided the item is unused, unworn, unwashed and returned with its original tags and packaging intact.

How do I request an exchange?
Please contact us within 7 days of receiving your order with your order number and the reason for your exchange. Our team will guide you through the process.

Can I exchange an item if I ordered the wrong size?
Yes, size exchanges are accepted subject to our exchange policy and availability of the requested size.

Can I exchange a sale item?
Sale and discounted items may have different exchange eligibility. Please check the terms mentioned at the time of purchase or contact us before placing your order.

Can I return an item for a refund?
Refund eligibility depends on the circumstances and our applicable policy. Please refer to our Exchange & Return Policy for complete details.

What if I receive a damaged or incorrect item?
If you receive an incorrect or damaged item, please contact us as soon as possible with your order number and clear photographs/videos of the item and packaging. Our team will review the issue and assist you accordingly.

PAYMENT

What payment methods do you accept?
We offer the payment methods available at checkout, including Cash on Delivery in eligible locations and online payment where applicable.

Is my online payment secure?
Yes. Payments made through the available payment gateway are processed securely.

Can I pay through bank transfer?
If bank transfer is available for your order, please contact us for the required payment details and instructions.