Privacy policy

Last Updated: August 3, 2026

Overview

Welcome to Kaiya ("Kaiya", "we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, interact with our social media platforms, or communicate with us.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or the way we process personal information.

Any changes will be posted on this page with the revised "Last Updated" date. Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.

2. How We Collect and Use Your Personal Information

We collect personal information in order to:

Process and fulfil your orders.
Deliver products and services.
Respond to enquiries.
Improve our website and customer experience.
Prevent fraud and maintain security.
Comply with legal obligations.
Send promotional communications where permitted.

We only collect information that is reasonably necessary for these purposes.

3. What Personal Information We Collect

Depending on your interaction with Kaiya, we may collect:

Identity Information

Full name
Username (if applicable)

Contact Information

Email address
Phone number
Shipping address
Billing address

Order Information

Purchased products
Order number
Payment status
Delivery preferences

Payment Information

Payments are processed through secure payment providers. We do not store your complete debit or credit card details.

Device & Technical Information

IP address
Browser type
Device type
Operating system
Website usage data

Communications

Customer support messages
Reviews
Feedback
Social media interactions

4. Information We Collect Directly From You

We collect information directly from you when you:

Create an account.
Place an order.
Subscribe to newsletters.
Contact customer support.
Submit reviews.
Enter promotions or giveaways.
Complete forms on our website.
Contact us through Instagram, WhatsApp, email, or other communication channels.

5. Information We Collect About Your Usage

When you visit our website, we may automatically collect information such as:

Pages visited
Products viewed
Time spent on pages
Search history
Click activity
Device information
Browser information
IP address
Cookies and analytics information

This helps us improve website performance, security, and user experience.

6. Information We Obtain From Third Parties

We may receive information from trusted third parties including:

Payment processors
Courier and logistics companies
Marketing partners
Analytics providers
Fraud prevention services
Social media platforms
Website hosting providers

These providers only receive or share information necessary to perform their services.

7. How We Use Your Personal Information

Your personal information may be used to:

Process payments.
Confirm orders.
Arrange deliveries.
Respond to customer enquiries.
Improve products and services.
Personalize your shopping experience.
Detect fraudulent activity.
Comply with legal obligations.
Send order updates.
Provide promotional offers and newsletters (where permitted).
Maintain website security.

We do not sell your personal information.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences.
Keep your shopping cart active.
Understand website traffic.
Improve website performance.
Measure marketing effectiveness.
Enhance website security.

You can disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

9. How We Disclose Personal Information

We only share personal information where necessary to operate our business or where required by law.

Category of Personal Information	Categories of Recipients
Contact Information	Courier and logistics providers
Order Information	Delivery partners
Payment Information	Secure payment processors and banks
Technical Information	Website hosting providers and analytics providers
Marketing Preferences	Email marketing service providers
Customer Support Communications	Customer support providers (if applicable)
Legal Information	Government authorities, regulators, or law enforcement where legally required

All third parties are expected to protect your personal information and use it only for the services they provide to Kaiya.

10. User Generated Content

If you submit reviews, comments, testimonials, photographs, or other content to our website or social media pages, that content may become publicly visible.

Please avoid sharing confidential or sensitive personal information in publicly accessible areas.

We reserve the right to remove any content that violates our policies.

11. Third-Party Websites and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

12. Children's Data

Our products and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

13. Security and Retention of Your Information

We implement reasonable administrative, technical, and organizational safeguards to help protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain your personal information only for as long as necessary to:

Fulfil your orders.
Provide customer support.
Meet legal and tax obligations.
Resolve disputes.
Enforce our agreements.

After this period, information may be securely deleted or anonymized.

14. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your information where legally permitted.
Withdraw consent for marketing communications.
Request a copy of the information we hold about you.
Object to certain processing activities where applicable.

To exercise your rights, please contact us using the details below.

15. Complaints

If you believe your personal information has been handled improperly, we encourage you to contact us first so we can address your concerns promptly.

Where applicable under law, you may also have the right to lodge a complaint with the relevant regulatory authority.

16. International Users

Kaiya operates from Pakistan.

If you access our website from another country, please note that your personal information may be processed and stored in Pakistan or in other countries where our service providers operate.

By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.